Terms

Grokingseeds.com is strictly for use by adults over the age of 18

 

Groking is an online retailer of the world’s best cannabis seeds. We retail these seeds for souvenir and genetic preservation purposes ONLY. All information contained on the Groking website is for educational purposes and historical reference.

Groking is in no way responsible for the personal actions of customer and as such are not liable in any way for claims, actions, legal and/or court fees brought against oneself in connection with any use of products ordered from this website.

Any questions relating to germination will go unanswered as planting seeds contravenes the terms by which they were sold.

Groking and Grokingseeds.com are trading names of Futurehead Trading Ltd. a UK registered business, registration number – SC528213

 

Payment methods:

We accept all major credit/debit cards through the Groking website. Sales made through the Groking website are 256 bit encrypted, 3D secure and the site is SSL certified. All orders placed by debit/credit card must be shipped to the billing address.

All online transactions made on the Groking site will appear on your statement as Futurehead Ltd.

Once payment has gone through we do not store any credit/debit card details. All other customer information is highly confidential and NEVER shared with any third parties.

Regretfully Groking can’t process telephone orders due to risk of fraud.

You can also pay for Groking orders with Cash. Just select “cash” as your payment method at checkout (you can pay with USD, GBP or EUR). All cash orders MUST be sent via a fully tracked mailing service as Groking are not responsible for any loses occurring in transit. Please print your order confirmation e-mail and enclose it with any monies due.  Remember to check that you have included payment for postage costs as your order will be delayed if you do not.

We do accept payment by bank transfer. Full bank transfer details will be given when you select “bank transfer” as your payment method at checkout. Please allow time for your transfer to be completed before getting in touch for confirmation.

We have a currency converter on the website (top right of page) that calculates prices in USD, GBP and EUR. You can pay in any of the aforementioned currencies.

Groking reserves the right to cancel any transaction that we believe is fraudulent or that may cause damage to the organization.

 

Contact:

You can reach our support team at [email protected] e-mails are responded to within 48hrs and usually far quicker. If you prefer to talk on the telephone our number is +44 7722 306 466. Please note that office hours are 09:30-18:00 GMT Mon-Fri and 10:00-16:00 GMT on Saturdays.

 

Address:

Futurehead Ltd.
(Groking)
Mitchell House
5 Mitchell Street
Edinburgh
EH6 7BD
United Kingdom

 

Postage:

 

Domestic orders (UK) are sent out via Royal Mail’s First Class “signed for” service and should be received within 3 working days of purchase. This is not a fully trackable service but it does require a signature on delivery and you will receive tracking number that confirms when your order has been shipped.

Nearly all international orders are received within 7-10 working days of purchase. There is a small minority instance where it can take up to 21 days but this is extremely rare. We send international deliveries via a “track and trace” service and a signature may be required. When your order has been shipped you will receive a tracking number (where possible, as not all countries offer this service) via e-mail so you can follow its progress. 

 

Returns:

If you want to return any items you buy from the Groking website, you may do so within 14 days of receipt. You must let us know in advance of return so we can update the order status on our system. All returns must be sent back to us in a new and unopened condition. If you adhere to the returns policy outlined, you are entitled to a refund on any seeds that you purchased. Unfortunately postage and packaging costs are non-refundable.

In the small number of cases where items are damaged in transit, postage costs will be refunded also. You must inform us of any damage in transit, within 14 days of receipt of your order.