FAQ’s

What methods of payment do you accept?

We accept all major credit/debit cards through the Groking website or over the telephone. Sales made through the Groking website are 256 bit encrypted, 3D secure and the site is SSL certified. If you are placing an order by telephone we must be speaking to the card holder. All orders placed by debit/credit card must be shipped to the billing address.

Once payment has gone through we do not store any credit/debit card details. All other customer information is highly confidential and NEVER shared with any third parties.

We also accept cash payments for orders placed on the Groking website. Just select “cash” as your payment method at checkout. All cash orders MUST be sent via a fully tracked mailing service as Groking are not responsible for any loses occurring in transit. Please print out your confirmation e-mail and enclose it with any payment.  Remember to check that you have included payment for postage costs as this may delay your order. We have a currency converter on the website that calculates prices in USD, GBP and EUR.

You can pay by bank transfer also. Full bank transfer details will be given when you select “bank transfer” as your payment method at checkout. Please allow time for your transfer to be completed before getting in touch for confirmation.

What name will appear on my statement when I pay by credit/debit card?

All transactions made on the Groking site will appear on bank statements as Futurehead Ltd.

What is your returns policy?

If you would like to return cannabis seeds bought on the Groking website you must do so within 14 days of receipt of delivery. Returns must be sent back to us in a new and unopened condition. Please contact us by phone or e-mail in advance of posting any returns so we can update the order status. We will issue a full refund for all cannabis seeds on receipt of any returns. Please note that postage and packaging costs remain the responsibility of the purchaser.

Why won’t my order go through?

Please check that you entered al the required details correctly. Billing and shipping addresses MUST be the same. If you still experience technical difficulties trying to complete your order, please contact us by phone or the Contact Us page and we will find an alternative solution.

Will I get any free seeds with my order?

Yes. Groking offers free cannabis seeds to all of our customers – the more you buy the more free seeds you get. Please check our Free Seeds page for our latest give aways.

Are you a registered business? DO you have a retail shop?

Groking is a legitimate business registered in the United Kingdom. Groking is a trading name of Futurehead Trading Ltd. UK company number SC528213. At present we are an online only retailer as this allows us to keep costs low and pass these savings on to our customers.

How long will it take for my order to arrive?

UK orders are sent out via Royal Mail’s First Class “signed for” service and should be received within 3 working days of purchase.

Nearly all international orders are received within 7-10 working days of purchase. There is a small minority instance where it can take up to 21 days but this is extremely rare. We send international deliveries via a “track and trace” service and a signature may be required. When your order has been shipped you will receive a tracking number (where possible, as not all countries offer this service) via e-mail so you can follow its progress. 

Do you offer any discounts?

We offer free seeds with all orders along with other discounts and special offers that vary over time. Keep an eye on our homepage or follow us on social media for the latest free t-shirt and hoodie offers.

All orders over GBP £125 will automatically receive a 10% discount. Orders over £500 will have a 15% discount added to the total at checkout. If you are bulk buying seeds, please get in touch with us via telephone or our “contact us” page and we will do our best to get you some fantastic prices.

Can you advise me how to grow my cannabis seeds?

No. Groking ONLY retails cannabis seeds to individuals for souvenir and genetic preservation purposes. We stock a great range of the World’s finest cannabis seed genetics and operate in full complicity with UK law - that allows the sale of cannabis seeds for the aforementioned purposes only. As a result we will not entertain any questions with regards to yield, potency or cultivation as germination and cultivation of cannabis is a criminal offence in the United Kingdom. If you let us know that you intend to use your seeds to commit a crime your custom will be refused.